Returns & Exchanges
Returns & Exchanges Policy
We want you to love what you ordered. If you're not completely satisfied, we're here to help. Please read our returns & exchanges policy carefully for the steps and conditions.
Return Eligibility
To be eligible for a return or exchange, items must meet the following criteria:
- Be unused, unworn, and in the same condition that you received it.
- Be returned in its original packaging, including any tags or labels still attached.
- Be returned within 14 days from the date of purchase.
Certain items are non-returnable, including but not limited to:
- Final sale items
- Earrings or other pierced jewelry (for hygiene reasons)
How to Return
To initiate a return, please follow these steps:
- Please submit a return request here.
- Carefully pack the item(s) in their original packaging with any tags/labels still attached.
- Ship the item(s) back to us using the provided return label. Please note that you are responsible for the return shipping costs.
Processing Time
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your return/exchange. If approved, we will process your return or exchange within 5-8 business days. Returns will be credited back as store credit (no refunds).
Defective or Damaged Items
If you received a defective or damaged item, please contact us immediately at info@mail.dagrace.com with your order number and photos of the damaged product. We will assist you with any issues.
Final Sale
Items marked as "final sale" are not eligible for returns or exchanges. These items will be clearly noted on the product page.
Exchanges
If you'd like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability.
Gift Returns
If you received an item as a gift and wish to return or exchange it, please follow the same process outlined above. The order number is required.
Contact Us
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact us at info@mail.dagrace.com