FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We’ve gathered answers to some common questions to help you have the best shopping experience with us. If you don’t find what you’re looking for, feel free to contact us!

1. How do I know if an item is in stock?
Product availability is displayed on each product page. If an item is out of stock, you can sign up to be notified when it is restocked. We strive to keep our inventory updated, but please note that some items may sell out quickly.

2. Do you offer gift wrapping?
Unfortunately, we are not offering gift wrapping at this time.

3. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can track your package through the link provided in the email or by visiting USPS's website.

4. What are your shipping options and fees?
We offer various shipping options including USPS Ground, Priority, and Priority Express shipping. For more details, please visit our Shipping Policy page

5. Help! I put in the wrong shipping address. What can I do? 
We process orders quickly, so if you need to make a change or cancel your order, please contact us as soon as possible. If your order has already been shipped, we will not be able to make changes.

6. Can I change or cancel my order?
We process orders quickly, so if you need to make a change or cancel your order, please contact us as soon as possible. If your order has already been shipped, we will not be able to make changes.

7. Do you ship internationally?
At this time, we are not offering international shipping. We’re actively working on making our products available worldwide and hope to expand soon. If you’re interested in international delivery, we’d love to hear from you! Join our email list — you’ll be the first to know when international shipping becomes available.

    8. What is your return and exchange policy?
    We want you to be completely satisfied with your purchase. If you're not, you can return items within 14 days of purchase for store credit. For more information, please visit our Returns & Exchanges Policy page.

    9. How can I contact customer service?
    You can reach our customer service team by emailing info@mail.dagrace.com We’re happy to assist you with any questions or concerns regarding your order, products, or anything else.

    10. Do you offer discounts codes?
    Yes! We appreciate you supporting our small business. Use GRACE10 for 10% off your order. 

    11. How do I subscribe to your newsletter?
    To receive updates on new arrivals, sales, and exclusive offers, simply enter your email at the bottom of our homepage.